Last Updated: August 13, 2026

Xiaomi Store Kenya (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and handled responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, visit our store, or use our services, including product sales, repairs, corporate sales, and installment payment services.

Business Location: Kimathi Street, Nairobi, Kenya
Phone: +254 718 559986
Email: Info@xiaomistoreke.com

1. Information We Collect

We may collect information about you when you interact with Xiaomi Store Kenya online or offline.

1.1 Personal Information

Depending on the services you use, we may collect:

• Contact Information: Name, phone number, email address, billing address, and delivery address.
• Order Information: Products purchased, order details, invoices, receipts, and transaction history.
• Payment Information: Information necessary to process payments through supported payment methods, including mobile money and card payments. Where payment processing is handled by third-party providers, their privacy policies may also apply.
• Account Information: Username, password, and other information provided when creating or managing an account.
• Repair Information: Device model, serial number, IMEI where applicable, repair details, service history, and information necessary to diagnose or service a device.
• Corporate Customer Information: Business name, contact information, tax or invoicing information, and other information required to provide corporate sales services.
• Communication Information: Information you provide when contacting us through phone, email, online forms, social media, or other communication channels.

1.2 Non-Personal and Technical Information

When you use our website, we may automatically collect certain technical information, including:

• IP address.
• Browser type and version.
• Operating system.
• Device type.
• Pages visited.
• Products viewed.
• Search terms and interactions.
• Approximate location derived from technical information where applicable.
• Website access times and usage information.
• Cookies and similar technologies.

This information may be used to understand how visitors use our website and improve our services.

2. How We Collect Information

We may collect information through the following methods:

Directly From You

You may provide information when you:

• Place an order.
• Create an account.
• Contact us.
• Request customer support.
• Submit a repair request.
• Make an inquiry.
• Subscribe to marketing communications.
• Visit our physical store.
• Participate in a promotion or other customer activity.

Automatically

Certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies when you browse or interact with our website.

From Third Parties

We may receive relevant information from third parties, including payment providers, delivery companies, analytics providers, advertising platforms, and other service providers where permitted by law.

3. How We Use Your Information

We may use personal information for purposes including:

Order Processing and Delivery

To process purchases, confirm orders, arrange delivery, issue invoices or receipts, and provide information about your order.

Customer Support

To respond to questions, complaints, warranty inquiries, repair requests, and after-sales service requests.

Repairs and Servicing

To identify devices, manage repair requests, communicate repair status, and maintain appropriate service records.

Payments and Installment Services

To process payments and, where applicable, administer installment payment arrangements and related obligations.

Website Improvement

To understand how customers use our website, improve functionality, enhance user experience, and develop better products and services.

Marketing

Where permitted and where applicable, we may use your information to send promotional communications, product announcements, special offers, and other marketing materials.

You may opt out of marketing communications at any time.

Fraud Prevention and Security

To detect, investigate, and prevent fraud, unauthorized transactions, abuse, security incidents, and other unlawful activities.

Legal and Regulatory Compliance

To comply with applicable Kenyan laws, regulations, tax requirements, consumer protection obligations, court orders, and lawful requests from relevant authorities.

4. How We Share Your Information

We do not sell your personal information.

However, we may share information where reasonably necessary with trusted parties, including:

Service Providers

We may share relevant information with companies that help us provide our services, such as:

• Payment processors.
• Courier and delivery companies.
• Website hosting and IT providers.
• Analytics providers.
• Customer support providers.
• Professional advisers and service partners.

These providers may only use information as necessary to provide the services for which they have been engaged, subject to applicable requirements.

Legal and Regulatory Authorities

We may disclose information where required or permitted by Kenyan law, regulation, court order, or lawful government request.

Business Transfers

If Xiaomi Store Kenya undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

With Your Consent

We may share information with third parties where you have provided appropriate consent or otherwise requested us to do so.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember preferences.
• Keep users signed in where applicable.
• Understand website traffic and usage.
• Analyze customer interactions.
• Improve website performance.
• Support relevant advertising and marketing activities where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some website features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the service, security measures may include:

• Secure website connections.
• Access controls.
• Restricted access to personal information.
• Security monitoring.
• Appropriate data storage and management practices.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account passwords, devices, and other credentials.

7. Your Privacy Rights

Subject to applicable Kenyan data protection laws and any lawful limitations, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or restrict certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request information about how your personal data is being processed.
• Request portability of certain personal information where applicable.
• Lodge a complaint regarding the handling of your personal information with the relevant data protection authority.

To exercise an applicable privacy right, contact us using the details provided below.

8. Marketing Communications

Where permitted, Xiaomi Store Kenya may send you promotional communications by email, SMS, phone, or other communication channels.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential transactional or service-related messages, such as order confirmations, payment information, delivery updates, or repair notifications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing orders and providing services.
• Managing customer relationships.
• Maintaining transaction and accounting records.
• Complying with legal and regulatory obligations.
• Resolving disputes.
• Preventing fraud and protecting our business.
• Enforcing contractual or legal rights.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. International Data Transfers

Some of our service providers or technology systems may process or store information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable Kenyan data protection requirements and that appropriate safeguards are applied where required.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.

These third parties operate independently and may have their own privacy policies and terms.

Xiaomi Store Kenya is not responsible for the privacy practices, content, security, or data handling practices of third-party websites or services.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

12. Children’s Privacy

Our services are not intentionally directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess and take appropriate action.

13. Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third party, Xiaomi Store Kenya may receive transaction information necessary to confirm and reconcile the payment but may not directly store certain sensitive payment credentials, such as full card details.

Customers should review the applicable privacy policies of their payment providers for further information about how payment data is handled.

14. Data Protection Complaints

If you have concerns about how Xiaomi Store Kenya handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the relevant Kenyan data protection authority where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any changes will be published on our website with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Xiaomi Store Kenya
Location: Kimathi Street, Nairobi, Kenya
Phone: +254 718 559986
Email: Info@xiaomistoreke.com

When contacting us regarding a privacy request, please provide sufficient information to help us identify your request and verify your identity where reasonably necessary.