Last Updated: August 13, 2026

Welcome to Xiaomi Store Kenya (“we,” “us,” or “our”), operating our website and physical store located at Kimathi Street, Nairobi, Kenya.

By accessing our website, purchasing our products, or using our services, including sales, repairs, corporate sales, and installment payment plans, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our website or services.

1. General Information

The information provided by Xiaomi Store Kenya is intended for general informational purposes. While we make reasonable efforts to ensure that product descriptions, specifications, prices, availability, and other information are accurate and up to date, errors or omissions may occasionally occur.

We reserve the right to correct errors, update information, or modify product details and availability without prior notice.

2. Pricing

• All prices displayed online or in-store are exclusive of Value Added Tax (VAT), unless otherwise stated.
• Prices may change without prior notice due to supplier adjustments, currency fluctuations, market conditions, or other commercial factors.
• Xiaomi Store Kenya reserves the right to adjust prices at its discretion.
• The applicable price at the time an order is confirmed will generally apply, subject to availability and correction of pricing errors.

3. Product Authenticity and Availability

We aim to provide customers with genuine Xiaomi products and related accessories.

• Product availability is subject to stock levels.
• Product images are for illustration purposes and may differ slightly from the actual product.
• Product specifications may change according to manufacturer updates.
• We reserve the right to limit quantities purchased by individual customers or businesses where necessary.

4. Warranty Terms

Products purchased from Xiaomi Store Kenya may be covered by a manufacturer’s warranty where applicable.

Manufacturer Warranty

Where a manufacturer warranty applies, warranty services will be handled in accordance with the manufacturer’s warranty terms and conditions and may be processed through authorized service centers or official partners.

Warranty Confirmation

Customers are encouraged to confirm applicable warranty coverage and duration with our staff before completing a purchase. Not every product or accessory necessarily carries a warranty.

Faulty Products

Customers should report suspected manufacturing defects as soon as possible after purchase. Any applicable return, repair, replacement, or warranty claim will be handled according to the relevant product and manufacturer’s warranty policy.

Warranty Limitations

Warranty coverage may not apply to damage resulting from:

• Physical impact or accidental damage.
• Water or liquid damage.
• Broken or cracked screens.
• Unauthorized repairs or modifications.
• Misuse, negligence, or improper handling.
• Normal wear and tear.
• Damage caused by accessories or third-party components.
• Other user-induced damage excluded under the applicable warranty.

Refunds

Refunds for defective products are subject to applicable company policies, manufacturer warranty terms, and Kenyan consumer protection laws. Where appropriate, a defective product may be repaired, replaced, or otherwise resolved in accordance with the applicable warranty and legal requirements.

Accessories

Accessories such as chargers, earphones, cases, cables, and similar products may have different warranty terms or may not carry a manufacturer’s warranty. Customers should confirm the applicable terms before purchase.

Service Center Assistance

Where customers require assistance submitting a warranty claim to an applicable manufacturer service center, Xiaomi Store Kenya may facilitate the submission where possible. Repair timelines vary depending on the nature of the fault, availability of spare parts, and the manufacturer’s service process.

5. Orders and Payments

• Customers are responsible for providing accurate and complete order information.
• We reserve the right to decline, suspend, or cancel an order where products are unavailable, information is inaccurate, a pricing error occurs, or fraud or unauthorized activity is suspected.
• Full payment is required at the time of purchase unless the customer has been approved for an installment payment plan.
• Installment payment plans, where available, may be subject to separate eligibility requirements, terms, fees, and conditions.
• An order is not considered confirmed until payment and product availability have been verified.

6. Shipping and Delivery

Xiaomi Store Kenya aims to deliver products within the agreed or communicated delivery period.

However:

• Delivery timelines are estimates and may vary.
• Delays may occur due to courier services, traffic, weather, public holidays, logistical issues, or other circumstances beyond our reasonable control.
• Applicable delivery or shipping charges will be communicated to the customer before or during purchase.
• Customers are responsible for providing accurate delivery details and contact information.
• We are not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

7. Repairs and Servicing

Repair services may be available for eligible Xiaomi products and other devices, subject to assessment and availability.

• Diagnostic or inspection fees may apply where applicable.
• Repair costs will depend on the nature of the fault, required parts, and labor involved.
• Repair timelines vary depending on the problem and availability of replacement parts.
• Customers should back up important data before submitting a device for repair.
• Xiaomi Store Kenya is not responsible for loss of data, applications, files, or personal information that may occur during a repair or servicing process.
• Customers should remove passwords, accounts, SIM cards, memory cards, and other personal information where appropriate before submitting a device for repair.

8. Customer Responsibility

Customers are responsible for ensuring that products are used according to the manufacturer’s instructions and applicable safety guidelines.

Customers should also retain purchase receipts, invoices, warranty documentation, and other relevant proof of purchase where applicable.

9. Limitation of Liability

To the maximum extent permitted by applicable Kenyan law, Xiaomi Store Kenya shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our products or services, except where such liability cannot lawfully be excluded or limited.

This may include, where legally permissible:

• Loss of profits or business opportunities.
• Loss of data.
• Business interruption.
• Indirect or consequential losses.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under Kenyan law.

10. Intellectual Property

All content appearing on the Xiaomi Store Kenya website or other official digital platforms, including text, graphics, photographs, logos, product information, designs, and other materials, is owned by Xiaomi Store Kenya, its licensors, or the relevant rights holders.

No content may be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission, except where permitted by applicable law.

11. Website Use

Customers agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been violated.

12. Third-Party Services

Certain services, including payment processing, delivery, repair, financing, or other third-party services, may be provided by independent third parties.

Where third-party services are used, additional terms and conditions may apply. Xiaomi Store Kenya is not responsible for circumstances outside its reasonable control arising from third-party service providers.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising from these Terms or the purchase or use of our products and services shall be subject to the applicable courts and legal processes in Kenya, including the courts with appropriate jurisdiction in Nairobi where applicable.

14. Changes to These Terms

Xiaomi Store Kenya reserves the right to update, amend, or modify these Terms and Conditions from time to time.

Any changes will become effective once published on our website or otherwise communicated to customers. Customers are encouraged to review these Terms periodically.

Continued use of our website or services after changes have been published constitutes acceptance of the updated Terms, subject to applicable law.

15. Contact Us

If you have questions, concerns, complaints, or require clarification regarding these Terms and Conditions, please contact us:

Xiaomi Store Kenya
Location: Kimathi Street, Nairobi, Kenya
Phone: +254 718 559986
Email: Info@xiaomistoreke.com